Terms Of Service
Returns & Refund policy
11
Dec
Dec
1. Returns
1.1 Eligibility for Returns
You have 15 days from the date you received your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2 Non-returnable Items
The items cannot be returned, including damaged goods by yourself.
1.3 Return Process
To initiate a return, please contact us at
Hotline: +84-96-1281-122 Ms Trang (Zalo | WhatsApp)
with your order number and a description of the item you wish to return. We will provide you with instructions on how to send your item back to us.
1.4 Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Refunds
Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 45 days.
Please note that shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs for returning your item.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 45 days.
Please note that shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs for returning your item.